Form Completion (Part 1)
Context: A telephone conversation between a customer and a shipping company agent.
Questions: Complete the form below. Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.
SHIPPING REQUEST FORM
Customer Name: Peter (1) __________
Address: (2) __________ West Creek Road
Main Item: (3) __________
Answer Key
1. Holloway
Explanation: The agent asks for the spelling, and the customer replies "H-O-L-L-O-W-A-Y".
Tip: In Part 1, names and addresses are almost always spelled out letter-by-letter.
2. 14
Explanation: The customer says "14 West Creek Road."
Distractor: The agent asks "40?" to check, and the customer corrects them: "No, 14. One-Four." Students often write 40 if they aren't listening for the correction.
3. old clock / antique clock
Explanation: The customer identifies the "main thing" as an antique clock.
Distractor: The customer mentions "mostly books" first, but the question asks for the main item.
